Privacy Policy

Introduction

Genvest Research Private Limited ("Genvest", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile application.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth, PAN number, and other identification documents
• Financial information including income, assets, and investment preferences
• Bank account details and transaction history
• Risk assessment and investment profile information
• Communication preferences and marketing consent

Financial Data

To provide investment advisory services, we collect:

• Investment portfolio details and transaction history
• Bank account statements and financial documents
• Tax-related information and documents
• Insurance policies and other financial instruments
• Credit scores and credit history (with consent)

Technical Information

When you use our website or mobile app, we automatically collect:

• IP address, browser type, and device information
• Usage patterns, pages visited, and time spent on our platform
• Cookies and similar tracking technologies
• Location data (if enabled)
• App performance and crash reports

How We Use Your Information

Investment Advisory Services

To provide personalized investment recommendations, portfolio analysis, and financial planning services based on your risk profile and investment goals.

Customer Support

To respond to your inquiries, provide technical support, and maintain our relationship with you.

Compliance & Legal

To comply with SEBI regulations, anti-money laundering laws, and other legal requirements applicable to investment advisors.

Service Improvement

To analyze usage patterns, improve our services, develop new features, and enhance user experience.

Communication

To send you important updates, market insights, educational content, and promotional materials (with your consent).

Security

To protect against fraud, unauthorized access, and other security threats to ensure the safety of your information and our systems.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as cloud storage providers, payment processors, and analytics services. These providers are bound by confidentiality agreements.

Regulatory Compliance

We may disclose information to SEBI, tax authorities, or other regulatory bodies as required by law or to comply with legal obligations.

Legal Requirements

We may disclose information when required by law, court order, or legal process, or to protect our rights, property, or safety, or that of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Consent

We may share information with your explicit consent for specific purposes that you have authorized.

Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive data is encrypted at rest using AES-256 encryption.

Access Controls

Strict access controls ensure that only authorized personnel can access your information. All access is logged and monitored.

Regular Audits

We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Monitoring

Continuous monitoring of our systems helps detect and prevent unauthorized access attempts and security breaches.

Your Rights and Choices

You have the following rights regarding your personal information:

Access

You can request access to the personal information we hold about you and receive a copy of that information.

Correction

You can request correction of any inaccurate or incomplete personal information we hold about you.

Deletion

You can request deletion of your personal information, subject to legal and regulatory requirements.

Portability

You can request a copy of your personal information in a structured, machine-readable format.

Opt-out

You can opt-out of marketing communications and certain data processing activities.

Withdraw Consent

You can withdraw your consent for data processing where consent is the legal basis for processing.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client account information is retained for the duration of the client relationship and for 7 years after account closure
• Financial records and transaction data are retained for 7 years as required by SEBI regulations
• Marketing data is retained until you opt-out or for 3 years of inactivity
• Technical logs and security data are retained for 2 years
• Legal and compliance records are retained as required by applicable laws

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile app:

Essential Cookies

Required for basic website functionality, security, and authentication. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience and site performance.

Preference Cookies

Remember your settings and preferences to provide a personalized experience.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your personal information may be transferred to and processed in countries other than India. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@genvest.ai

Phone: +91-9310855217

General Inquiries

Email: contact@genvest.ai

Address: 3rd Floor, Orchid Centre, Sector 53, Innov8, Golf Course Road, Gurgaon 122022

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.